So tonight 4/25/2022 we was a Chick-fil-A North Shore location waiting on my daughter to get out of volleyball practice. My sons where playing in the play ground and my youngest fell and busted his head open. Megan an employee there helped me bandage him up until i could get him to the hospital. There was also some customers who helped and stepped in. Thank you all so very much. My son is doing well. And cant wait to come back on Friday. 4/29/2022.
Service was quick, and the food was excellent. Beautiful interior and exterior. The exterior was well kept (parking spaces swept, lawn was freshly mowed, etc.). I ordered a chicken biscuit, and it was the best one I have ever ordered. The biscuit was buttery and soft. And the chicken was moist and flavorful. Excellent first experience!
Great place but service has gone down recently. Staff used to be focused on the customer and excellent. Staff is now nonchalant, socializing with other staff members (and they are not talking about their job, food, or anything else related to why they are there) and not as professional as at other stores and as what I'm used to at this location. The food quality is down too. It used to be consistent with other locations. Now for example, I ordered 3 chicken strips, I got three but one was split in two and unappetizing. Same with my kids nuggets on the same order...8 nuggets, 5 ok, 3 mangled looking and no good to eat. They need to reset and get back to nice Chicfila standards. It's still Chicfila and good, but if they keep it up, I'll have to move on to other more consistent fast food chains. Oh and I received someone else's receipt in my bag. Another indicator that these peeps aren't paying attention to what I'm paying for.
2082 Town Center Blvd - Knoxville
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